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Refund Policy

Your satisfaction is important to us.

Returns

If you receive a damaged, defective, or incorrect item, please contact us within 14 days of receiving your order.

Eligible Refunds

Refunds or replacements may be approved if:

  • The item arrived damaged.
  • You received the wrong product.
  • The product has a manufacturing defect.
  • The item significantly differs from its description.

Non-Refundable Items

Refunds cannot be issued for:

  • Change of mind.
  • Normal wear and tear.
  • Damage caused by misuse.
  • Personalized or customized products (where applicable).

Refund Process

Once your request is reviewed and approved, your refund will be processed back to your original payment method. Processing times may vary depending on your payment provider.

For assistance, contact:

support@shopveltravo.com